Stanmore Medical Group

Updated 18 April 2024

Stanmore Medical Group is registered with CQC to deliver the Regulated Activities of, diagnostic and screening procedures, maternity and midwifery services, treatment of disease, disorder, or injury, and surgical procedures. The practice was situated within the Hertfordshire and West Essex integrated Care system (ICS) and delivered General Medical Services (GMS) to a patient population of about 50,000 patients within Stevenage and surrounding areas. This was part of a contract held with NHS England. The practice was part of a wider Stevenage North Primary Care Network (PCN) of 2 practices. The practice was made up of 16 Partners, 12 salaried GP's, 3 clinical pharmacists, 2 pharmacy technicians, 1 GP associate, 2 nurse associates, 20 nurses (including diabetic and respiratory specialist nurses), 5 health care assistants, and 6 trainee GP's. The GPs were supported at the practice by a team of reception/administration staff. There was a practice manager and deputy manager. At the time of our inspection, the provider had submitted an application for a new registered manager. The practice was open between 8 am to 6.30 pm Monday to Friday. The practice offered a range of appointment types including book-on-the-day, telephone consultations and advance appointments.

Updated 18 April 2024

In the 2024 National GP Patient Survey, the four key indicators we use to measure access were in line with or above the local and national averages. The practice showed a small increase regarding access to the practice by phone. The provider told us negative feedback was for the total triage model implemented and showed evidence this was not due to telephone access and more dislike to the online requesting for appointments. Data we reviewed showed telephone access was readily available and no delays of wait times were shown. The remaining three indicators related to; overall experience of making an appointment; satisfaction with GP practice appointment time; and satisfaction with the appointments they were offered. All three were considered comparable to the local and and national averages. The practice had reviewed and were actively responding to the survey results to continuously improve patient experience.