Updated 14 January 2020
The Fernlea Surgery (the practice) operates at 114 High Road, South Tottenham, London N15 6JR. South Tottenham overground and Seven Sisters tube and national rail stations are nearby.
The practice provides NHS services through a General Medical Services (GMS) contract to approximately 10,300 patients. The list has increased by around 2,300 patients since our last inspection, following changes affecting other local practices, with 1,600 new patients joining in the past 12 months. There is a turnover rate of approximately 7.5% per year, with patients moving in and out of the area, which has a high overall deprivation level. The majority of patients are working age adults (20-64 years); the practice list has slightly more children registered compared with local and national averages and fewer older patients.
The practice has a General Medical Services contract and operates within the NHS Haringey Clinical Commissioning Group (CCG) which is made up of 38 general practices. It is part of the Welbourne Primary Care Network, with three other local practices. The practice is registered with the CQC to carry out the following regulated activities - diagnostic and screening procedures; treatment of disease, disorder or injury; family planning; maternity and midwifery services; and surgical procedures.
The clinical staff is made up of three GP partners and four salaried GPs, one of whom is shortly to join the partnership, comprising five male GPs and two females. The practice also has a physician associate. There is a senior practice nurse, two nurses, a volunteer nurse and two healthcare assistants. It is a training practice, with one trainee doctor working currently. The administrative team is made up of a business manager, an operations manager and an administrator. There is a reception supervisor and eight receptionists, one of whom also works as a healthcare assistant.
The practice’s opening times are as follows: -
Monday 8:30 am - 6:30 pm
Tuesday 7:30 am - 7:30 pm
Wednesday 7:30 am - 7:30 pm
Thursday 8:30 am - 6:30 pm
Friday 8:30 am - 6:30 pm
Appointments with GPs and other clinical staff are available throughout the day. A walk-in clinic operates each weekday morning until 11:00 am. Home visits and telephone appointments are available.
Extended hours service appointments are available at four locations in the borough, which operate from 6:30 pm - 8:30 pm, Monday to Friday and from 8:00 am - 8:00 pm on the weekends and public holidays.
The practice is closed at weekends and has opted out of providing an out of hours service. Patients calling the practice outside normal operating hours are put through to the local out of hours service provider.