15 May 2014
During a routine inspection
Holland Park Surgery is a general practice (GP) surgery that operates from a single premises located opposite Holland Park underground station, in the London borough of Kensington and Chelsea. The practice currently has about 9000 patients on its list. The service is registered with the Care Quality Commission (CQC) to provide the following regulated activities: diagnostic and screening procedures; maternity and midwifery services; and treatment of disease, disorder and / or injury.
All the patients we talked with were very happy with the care they received. We received positive comments about the care and service provided by the surgery.
The senior GP partners provided a visible leadership and staff we spoke with told us they were very approachable. There was a strong focus on staff training and professional development. One of the GP principals is the North West London Clinical Commissioning Group (CCG’s) clinical lead for IT and a member of their Quality, Patient Safety and Risk (QPSR) Committee.
We found that Holland Park Surgery provided a well-led service which was safe, effective, caring and responsive to people’s needs.