9 August 2019
During a routine inspection
Qualitcare Portsmouth is a domiciliary care agency providing personal care and nursing care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive such care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 12 people being provided with personal care at the time of our inspection.
People’s experience of using this service and what we found
We found pre-employment checks were not always completed to ensure staff were suitable, but the provider acted immediately to address this concern.
People’s risk assessments were not always robust or fully recorded; however, staff understood the risks and knew how to keep people safe.
People were supported to have choice and control of their lives and staff supported people in the least restrictive way possible and in their best interests.
There were enough staff employed to complete all care visits.
Medicines were managed safely by competent staff.
People told us they felt safe being supported by Qualitcare Portsmouth staff and there were new systems in place to protect people from the risk of abuse.
Staff followed appropriate infection control techniques during visits.
Staff completed a range of relevant training. They were competent, followed best practice guidance and received appropriate support from managers.
People’s needs were met in a personalised way by staff who were kind, caring and responsive.
People knew how to raise concerns. They had confidence in the managers and told us they would recommend the service to others.
An appropriate quality assurance process was in place to assess, monitor and improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since it was registered with CQC in August 2018. It had not been rated previously.
Why we inspected
This was a planned inspection based on the length of time it had been registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme.