Background to this inspection
Updated
1 March 2019
Vine Medical Centre holds a contract to provide general medical services and at the time of our inspection there were approximately 6,400 patients on the practice list. The practice is located in an area that is considered to be in the least deprived centile nationally.
Care and treatment is delivered by three GP partners and two salaried GPs. There are both male and female GPs. There are two practice nurses in post and a phlebotomist. There is a practice manager, office manager and a team of administration and reception staff.
The practice runs a number of services for its patients including asthma clinics, child immunisation clinics, diabetes clinics, new patient checks and holiday vaccines and advice.
Opening hours are:-
Monday 8:30am – 6:30pm
Tuesday 8:30am – 7:30pm
Wednesday 8:30am – 6:30pm
Thursday 8:30am – 7:30pm
Friday 8:30am - 6:30pm
The practice is also part of a hub of GP practices that offer evening appointments until 9pm and weekend appointments. These appointments are not run from the practice but from separate locations in Leatherhead, Epsom and on the Downs.
During the times when the practice is closed, the practice has arrangements for patients to access care from an Out of Hours provider.
Services are provided from:
Vine Medical Centre, 69 Pemberton Road, East Molesey, Surrey, KT8 9LJ
For further details about the practice please see the practice website:
The practice is registered with CQC to provide the following regulated activities:
Maternity and midwifery services
Diagnostic and screening procedures
Treatment of disease, disorder or injury
Surgical procedures
Updated
1 March 2019
We carried out an announced comprehensive inspection at Vine Medical Centre on 6 February 2019 as part of our inspection programme. We had previously inspected the practice in March 2017, where the practice was rated as Good.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
- There was a clear leadership structure and staff felt supported by management.
- Staff worked well together as a team and all felt supported to carry out their roles. There was a strong team ethos and culture of working together for a common aim.
Whilst we found no breaches of regulations, the provider should:
- Review and continue to monitor cervical smear screening to meet Public Health England screening targets.
- Review the storage of patient notes.
- Review reception staff safety.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice