East Bank Medical Centre Also known as Dr Hooson and Partners

Updated 8 June 2018

East Bank Medical Centre is situated in Sheffield within an area on the first most deprived decile and has a list size of 5,500 patients. The practice is located in purpose built premises with on-site car parking and good transport links to the city centre. The practice has three partners (two female, one male) and four salaried GPs (one male and 3 female). There are two nurse practitioners (one female and one male), a practice nurse (female), two healthcare assistants (both female) a practice manager (female) and nine administrative/reception staff . East Bank Medical Centre is a teaching practice for student doctors. The practice is open between 8am and 6pm Monday, Wednesday, Thursday and Friday and 7am and 6pm on Tuesdays. Appointments are obtained using a telephone consultation/triage system which operates from 8am until 9.30am whereby phone calls are taken by two or three GPs and a nurse practitioner. Appointments are then allocated to those who need or request an appointment on the day. There are also pre-bookable appointments each day from 10.30am until midday and 3.00pm until 5.30pm. Extended surgery hours are offered on Tuesday mornings when the surgery opens at 6.45am. NHS 111 provide access to services are if the practice is closed.

Updated 8 June 2018

This practice is rated as Good overall. (Previous inspection 15/05/2016– Good)

The key questions are rated as:

Are services safe?– Good

Are services effective?– Good

Are services caring?– Good

Are services responsive?– Good

Are services well-led?- Good

We carried out an announced comprehensive inspection at East Bank Medical Centre on 11 April 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP, Chief Inspector of General Practice

Updated 8 June 2018

Updated 8 June 2018

Updated 8 June 2018

Updated 8 June 2018

Updated 8 June 2018

Updated 8 June 2018