Churchfields Surgery

Updated 25 April 2018

Churchfields Surgery is located in Bromsgrove in Worcestershire and provides primary medical services to patients. Churchfields Surgery has a General Medical Services (GMS) contract. The GMS contract is the contract between general practices and NHS England for delivering primary care services to local communities. The practice area is centered in Bromsgrove and includes outlying areas of Fairfield, Bourneheath, Catshill and Dodford. The practice population is in the least deprived decile in England. There are currently 13,537 patients registered at the practice.

Churchfields Surgery offers a range of services including, family planning service, travel health, long term conditions, minor surgery, teenage lifestyle clinics, smoking cessation support, child immunisations, ear syringing and maternity and child health surveillance services. It is also a training practice and regularly supports qualified doctors who are training to become GPs.

A chaperone service is available for patients who request the service. This is advertised throughout the practice

Parking is available on site and the practice has facilities for disabled patients.

The practice has eight GP partners (a mix of male and female), one salaried GP, a nurse manager, one advanced nurse practitioner, five practice nurses, three healthcare assistants, a pharmacist prescriber and a physician associate. The clinical team are supported by a managing partner, finance officer, GP support officer, a reception manager and a team of administrative, reception and secretarial staff.

The practice is open Monday to Friday from 8am to 6.30pm. Extended hours appointments are available from 7am until 8am on Mondays, 6.30pm until 8pm on Thursdays and some Saturdays from 8am until 11.30am for pre-booked appointments only. Home visits are available for patients who are too ill to attend the practice for appointments.

The practice treats patients of all ages and provides a range of medical services. The practice has a higher than average number of patients over 65 years.

The practice does not provide an out of hours service. When the practice is closed patients are directed to contact Care UK via 111.

The practice website can be viewed at: www.churchfieldssurgery.co.uk

Updated 25 April 2018

At this inspection we found:

• The practice had clear systems, processes and practices in place to protect people from abuse. Staff were aware of how to raise a safeguarding concern and had access to internal leads.

• The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• The practice had improved its telephone access so that patients found the appointment system easy to use.

• The practice had suitable facilities and was well equipped and maintained to treat patients and meet their needs.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Develop an effective system to record, monitor and track prescription stationery.

• Continue to review the uptake for cervical screening.

• Review systems to ensure that staff remain up to date with training considered essential by the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 25 April 2018

Updated 25 April 2018

Updated 25 April 2018

Updated 25 April 2018

Updated 25 April 2018

Updated 25 April 2018