We carried out a review of the data available to us about Heart and Hands Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Heart and Hands Homecare, you can give feedback on this service.
Heart and Hands Homecare is a domiciliary care agency that provides personal care and support to people living in their own homes. At the time of the inspection 10 people required assistance with personal care tasks. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
There was a visible person-centred culture. People and their relatives consistently praised staffs’ efforts and told us they received high-quality care. People were protected from the risk of experiencing abuse. Staff spoke highly of the level of training opportunities they received and understood their responsibilities. Potential risks to people had been assessed and measures were put in place to ensure their safe management. There were clear safeguarding processes in place to identify, record and respond to all incidents and accidents. People were supported to receive their medicines by trained staff and there were robust procedures in place to support people to receive their medicines as prescribed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to maintain choice and control of their lives and the care provided. People and their relatives were seen as true partners in their care. Staff told us they felt valued and supported and were proud of the outcomes they supported people to achieve.
People’s care plans were person-centred and focused on their strengths and abilities. People received appropriate levels of care and support that was responsive to their needs. Care plans contained detailed information on peoples’ preferences, likes and dislikes and were written in simple language to ensure people and staff could understand people’s care needs.
The service was led by a passionate and committed registered manager who was also the registered provider of Heart and Hands Homecare Limited. There was a whole team approach to service delivery which was supported by effective communication. Collaborative working was a high priority in ensuring people had access to the appropriate services and resources to maintain their health and wellbeing.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 03/08/2018 and this is the first inspection for this service.
Why we inspected
This was a planned inspection to award a rating of this service following registration as per our published guidelines and timescales.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.