- GP practice
Wensum Valley Medical Practice West Earlham Health Centre
Report from 9 April 2024 assessment
Contents
Ratings
Our view of the service
Wensum Valley Medical Practice West Earlham Health Centre is an NHS GP practice which provides primary care services to patients in the city of Norwich Norfolk. We carried out an announced assessment of 22 quality statements during the period 25 April to 16 May 2024. Overall, the practice is rated as good, with all key questions rated as good. We carried out the assessment as part of our work to understand how the practice meets the regulations to provide care and treatment to patients. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the patients they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. The assessment was also to follow up on breaches of regulation found at our previous inspection. The practice had made the required improvements identified at our previous inspection.
People's experience of this service
Feedback from patients, relatives and professionals who worked closely with the service was mostly positive. Some indicators in the GP Patient Survey published 2023 showed some lower performance data in relation to access. The practice used this, along with feedback they collected via Healthwatch Norfolk, the Family and Friends Test and complaints to develop systems to improve the patient experience. Where the feedback was negative, the practice reviewed the feedback, from whatever source, responded to the patient and where possible made changes. Patients told us that they felt involved in decisions about their care and treatment. Patients told us they felt their individual needs were appropriately assessed and fully understood by practice staff. Patients told us they felt empowered by the practice staff to give their views and felt the practice supported their rights to equality and their human rights. Most patients told us they had timely access to care and treatment and were treated with dignity and respect. The practice was proactive in ensuring there was equity in access, experience, and outcomes for their patients.