We carried out a review of the data available to us about Water Meadow Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Water Meadow Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at Water Meadow Surgery on 12 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. For example the practice had recently commenced diabetes care planning.
Feedback from patients about their care was consistently positive. Results from the national GP patient survey showed the majority of patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment when compared to the local and national averages. All feedback (verbal and written) from patients received on the day of inspection confirmed this.
The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example, the practice website had recently been revised increasing the information content.
The practice had good facilities and was well equipped to treat patients and meet their needs.
Patients said they found it easy to make an appointment with a named GP, with urgent appointments available the same day.
The practice actively reviewed complaints and how they are managed and responded to, and made improvements as a result.
The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision had been produced with stakeholders and was regularly reviewed and discussed with staff.
The practice had clear and visible clinical and managerial leadership and supporting governance arrangements.
However, there were areas of practice where the provider needs to make improvements. Importantly the provider should:
Chief Inspector of General Practice