The Care Quality Commission
  • Doctor
  • GP practice

Reach Healthcare

Overall: Good read more about inspection ratings

62a Robin Hood Lane, Walderslade, Chatham, Kent, ME5 9LD (01634) 687200

Provided and run by:
Reach Healthcare

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Reach Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Reach Healthcare, you can give feedback on this service.

7 June 2022

During an inspection looking at part of the service

We carried out an announced focussed inspection at Reach Healthcare on 7 June 2022. The overall rating for the practice remains Good.

Why we carried out this inspection:

We carried out an announced focussed inspection on 7 June 2022 in response to information of concern we received regarding access to the practice. This report covers findings in relation to those requirements.

How we carried out the inspection:

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was in line with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Requesting evidence from the provider.
  • A short site visit.

Our judgement of the quality of care at this service is based on a combination of what we found when we inspected, information from our ongoing monitoring of data about services and information from the provider, patients, the public and other organisations.

This practice remains rated as Good overall.

The key question at this inspection is rated as:

Are services responsive? – Good

The areas where the provider should make improvements are:

  • Continue to implement action plans and monitor improvements to patient satisfaction scores regarding access.

Details of our findings and the evidence supporting our ratings are set out in the evidence table.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

4 and 5 June 2019

During a routine inspection

This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Dr J K Raval & Partners (also known as Reach Healthcare) on 4 and 5 June 2019 under Section 60 of the Health and Social Care Act 2008, as part of our regulatory functions. The inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

  • The practice’s systems, processes and practices helped keep people safe.
  • Risks to patients, staff and visitors were assessed, monitored and managed in an effective manner.
  • Staff had the information they needed to deliver safe care and treatment to patients.
  • The arrangements for managing medicines helped keep patients safe.
  • The practice learned and made improvements when things went wrong.
  • Published QOF data from 2017 / 2018 showed that the practice’s performance for all indicators was either in line with local and national averages.
  • Published results showed the childhood immunisation uptake rates for the vaccines given in line with the target percentage of 90% or above.
  • Published Public Health England results showed that the practice’s performance for cancer indicators was either in line with or higher than local and national averages.
  • Staff had the skills, knowledge and experience to carry out their roles.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the practice within an acceptable timescale for their needs.
  • The practice organised and delivered services to meet patients’ needs.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management.

The areas where the provider should make improvements are:

  • Continue with plans for relevant staff to receive basic life support training on 18 June 2019.
  • Continue to implement actions to improve security arrangements.
  • Improve staff awareness and compliance with protocols for the storage and management of medicines that require refrigeration.
  • Revise systems to include keeping records if no action is necessary in response to receipt of national patient safety agency alerts.
  • Continue to implement action plans and monitor improvements to patient satisfaction scores.
  • Continue with the application process to register a Registered Manager with the Care Quality Commission.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Please refer to the detailed report and the evidence tables for further information.

6 November 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr J K Raval & Partners (Walderslade Village Surgery) on 6 November 2014. During the inspection we gathered information from a variety of sources. For example, we spoke with patients, members of the patient participation group (PPG), interviewed staff of all levels and checked that the right systems and processes were in place.

Overall the practice is rated as good. This is because we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for all patient population groups.

Our key findings were as follows:

  • Patients were very satisfied with how they were treated and this was with compassion, dignity and respect. GPs were good at listening to patients and gave them enough time.
  • Patients were kept safe because there were arrangements in place for staff to report and learn from key safety risks. The practice had a system in place for reporting, recording and monitoring significant events over time.
  • There were systems in place to keep patients safe from the risk and spread of infection. Systems were in place to monitor and make required improvements to the practice.
  • Not all patients found it easy to get through on the telephone to book an appointment however, most patients reported they got an appointment when needed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice