The Care Quality Commission
  • Doctor
  • GP practice

Dr Underwood and Partners

Overall: Good read more about inspection ratings

The Health Centre, Manor Road, Beverley, Humberside, HU17 7BZ (01482) 862733

Provided and run by:
Manor Road Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Underwood and Partners on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Underwood and Partners, you can give feedback on this service.

4 September 2019

During an annual regulatory review

We reviewed the information available to us about Dr Underwood and Partners on 4 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

14 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Underwood and Partners on 14 April 2016. The practice is rated as good.

Our key findings across all the areas we inspected were as follows;

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they were able to get same day appointments and pre bookable appointments were available.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should:

  • Ensure that controlled drugs registers are completed in accordance with the misuse of drugs regulations 2001.

  • Ensure all staff are up to date with mandatory training.

  • Ensure the practice has a written strategy and supporting business plan which outlines their vision and plans for the future.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice