The Care Quality Commission
  • Doctor
  • GP practice

Campingland Surgery Also known as The Campingland Surgery

Overall: Good read more about inspection ratings

The Campingland Surgery, Campingland, Swaffham, Norfolk, PE37 7RD (01760) 721211

Provided and run by:
Campingland Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Campingland Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Campingland Surgery, you can give feedback on this service.

21 November 2019

During an inspection looking at part of the service

We carried out an inspection of this service due to the length of time since the last inspection.

Following our annual review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

  • Are services at this location effective?
  • Are services at this location well-led?

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • Are services at this location safe?
  • Are services at this location caring?
  • Are services at this location responsive?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

We received 54 CQC Comments cards which were wholly positive about the service and showed that patients felt that staff were polite, helpful, caring and supportive and the practice provided comprehensive care for patients.

Whilst we found no breaches of regulations, the provider should:

  • Embed and monitor improvements in the provision of services for the cervical cancer screening programme to improve uptake rates in line with the national target of 80% .
  • Embed and monitor improvements in the provision of services for the childhood immunisation programme to improve uptake rates in line with the world health organisation target of 95% coverage.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

12 January 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We visited The Campingland Surgery on the 12 January 2015 and carried out a comprehensive inspection.

The overall rating for this practice is good. We found that the practice provided an effective, caring, responsive and well led service. Improvements were needed to ensure that the dispensary operated in a safe way. 

We examined patient care across the following population groups: older people; those with long term medical conditions; mothers, babies, children and young people; working age people and those recently retired; people in vulnerable circumstances who may have poor access to primary care; and people experiencing poor mental health. We found that care was tailored appropriately to the individual circumstances and needs of the patients in these groups.

Our key findings were as follows:

  • The practice was friendly, caring and responsive. It addressed patients’ needs and worked in partnership with other health and social care services to deliver individualised care.
  • Patients were satisfied with the appointment system and felt they were treated with dignity, care and respect. They were involved in decisions about their care and treatment and were happy with the care that they received from the practice.
  • The needs of the practice population were understood and services were offered to meet these. Feedback from the care homes where patients were registered with the practice was very positive.
  • The GPs had a significant workload and were working hard to ensure patients’ needs were met.

However, there were also areas of practice where the provider needs to make improvements.

The provider must:

  • Improve arrangements for the safe management of medicines. The provider did not have appropriate arrangements in place for the safe supply of medicines as prescriptions were not always signed by a GP before the dispensed medicines were handed to patients.

In addition the provider should:

  • Ensure the safe management of medicines for those held in GP home visit bags. The security of the dispensary should be improved to reduce the risk of unauthorised access.
  • Ensure clinical staff receive safeguarding children refresher training appropriate to their role.
  • Review the recruitment policy to ensure appropriate recruitment checks are undertaken prior to employment. 

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice