- GP practice
Millrise Medical Practice
Report from 4 April 2024 assessment
Contents
Ratings
Our view of the service
Millrise Medical Practice is a general practice providing general medical services to a patient population of around 8000 patients in Stoke on Trent. The practice is a training practice and is part of the Whitfield Primary Care Network, which consists of 5 practices. Under our previous methodology the practice was rated good overall at the inspection carried out on 7 June 2023 and rated requires improvement for providing safe services. We carried out this assessment between 17 May 2024 and 22 May 2024 in response to Care Quality Commission (CQC) receiving information of concern. We looked at a range of quality statements in the key questions safe, effective, and well-led. We followed up the breaches at our last inspection. The assessment was carried out as a mixture of remote and on-site inspection. Following this assessment, the overall rating for Millrise Medical Practice remains as Good overall. We found that the provider had taken action to make most of the improvements required in the safe care and treatment provided. However, we found there were gaps in some areas of the providers governance systems and processes, for example: • Gaps remained in the practice’s recruitment processes. • A lack of a systematic approach to maintain clear oversight on all staff training and appraisals. • Staff were observed in the late afternoon, leaving the building, and returning without logging in or out of the building, a potential fire log risk. • Not all staff were aware of the practice mission statement vision/values or the practice organisational structure. • Although not a regulatory concern staff reported lack of action by the leadership team regarding some human resource concerns. • Staff reported a lack of clear communication from credible sources. • The non-clinical staff team were spilt within divisions affecting the whole practice teams working atmosphere. In this challenging context, access to general practice remains a concern.
People's experience of this service
The practice patient participation group (PPG), local Healthwatch and staff who represented their views on the GP service provided by the practice, for people living in the care home, were all positive.