During our inspection we spoke with eight people using the service and various members of staff including the practice manager, the GPs, the nursing staff, reception and administrative staff. We met with the chair of the patient participation group (PPG). We also looked at staff files.People that we spoke with were positive about the practice and the staff. Some comments included 'They are very good with children and see them quickly', 'I feel really supported by the nurses' and 'They ask questions but in a good way and we are seen promptly'.
All the people spoken with told us that they felt comfortable whilst being examined by the clinical staff and did not have any concerns.
We found that there were effective systems in place to reduce the risk and spread of infection. We saw that the practice was well organised and clean and tidy. One person told us, 'It's always spick and span here. They always wear uniforms and gloves too'.
All the staff spoken with told us that they enjoyed working at the practice and that they could ask for support when they needed to.
We found effective systems were in place to regularly assess and monitor the quality of service that people had received.