We carried out a review of the data available to us about Impacting Lives Care and Support on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Impacting Lives Care and Support, you can give feedback on this service.
Impacting Lives Care and Support is a supported living service which provides personal care to adults with a range of support needs in their houses and flats. It currently provides a service to adults with learning disabilities or autistic spectrum disorder. At the time of this inspection the service was supporting one person.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had systems in place to monitor, assess and improve the quality and safety of the service being provided but this needed development to ensure issues we identified on inspection would be identified by the provider’s own systems. People and their relatives were able to give feedback about their care in a variety of ways including care reviews and spot checks monitoring staff performance.
People were protected from abuse and a relative told us their loved one received safe care. People received support from a regular staff team and staff were recruited safely. Where risks to people had been identified, risk assessments were in place. People received their medicines when they needed them.
Staff had received training in infection control and demonstrated an understanding of what personal protective equipment (PPE) should be used when supporting people.
People's needs were assessed and staff with the right skills helped to meet these. Staff received appropriate training to assist them in their role. There were enough staff to support people's needs. Staff supported people with their eating, drinking and to access healthcare support.
There was an enthusiastic, positive and caring culture amongst staff at the service. Staff had good knowledge of the person they supported and told us they enjoyed working at the service. People's independence was promoted and respected. Staff understood the importance of ensuring people's rights were understood and respected.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were working towards consistently meeting the underpinning principles of Right support, right care, right culture. The person was given choices and the service promoted independence where possible. The staff knew the service user well and person-centred care was being provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 7 December 2018 and this is the first inspection.
Why we inspected
This inspection was carried out due to the length of time the provider had been registered with CQC without receiving a formal rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.