The Care Quality Commission
  • Doctor
  • GP practice

The Tollesbury Practice Also known as Darcy Surgery

Overall: Good read more about inspection ratings

25 High Street, Tollesbury, Maldon, Essex, CM9 8RG (01621) 869204

Provided and run by:
The Tollesbury Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Tollesbury Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Tollesbury Practice, you can give feedback on this service.

During an inspection looking at part of the service

We carried out an inspection of this service due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions: Effective and Well-led services.

Because of the assurance received from our review of information we carried forward the good ratings for the following key questions: Safe, Caring and Responsive services.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for safe, effective, caring, responsive and well-led services and for all the population groups.

We found that:

  • There were effective arrangements to identify, and manage risks.
  • When things went wrong people were given an apology and told about the subsequent action to reduce occurrence.
  • Staff had the skills, knowledge and experience to deliver patients; effective, safe, care, support, and treatment.
  • Patients treatment was reviewed regularly to monitor it met their needs.
  • Patients had access to appropriate health assessments and checks.
  • Clinicians supported patients to make decisions about their care and treatment.
  • Patients told us they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • The practice organised and delivered services to meet patients’ needs that could be accessed in a timely way.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • Clinical and management leaders at the practice showed they understood the challenges, to provide quality, sustainable care for the practice population.
  • Staff knew and understood the vision and values attributed to care and treatment at the practice.

Whilst we found no breaches of regulations, the provider should:

  • Continue to reduce the prescribing of hypnotic medicine.
  • Continue to improve cervical screening uptake.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

10/03/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Tollesbury Surgery on 10/03/2015. Overall the practice was rated as good.

Specifically, we found the practice to be good for providing safe, effective, caring, responsive, and well-led, services. It was also good for providing services for the older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people living in vulnerable circumstances, and people experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed, addressed and shared with staff during meetings.
  • Risks to patients were assessed and managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Staff had received training appropriate to their roles and any further training needs had been identified and planned for.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was readily available and easy to understand. Complaints were investigated and responded to appropriately.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice

proactively sought feedback from staff and patients, which it acted on.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice