Silverdale Medical Practice

Updated 26 July 2018

Silverdale Medical Practice is located at Pendlebury Health Centre, 659 Bolton Road, Pendlebury
Manchester, M27 8HP.

The practice has approximately 11,965 registered patients and 35% of patients are under the age of 18. The practice population experiences similar levels of income deprivation to the practice average across England.

The practice has seven GPs (four male and three female), three advanced nurse practitioners, one nurse practitioner, pharmacists, nurses, health practitioners and healthcare assistants. The practice also has an administration team led by a practice manager.

Information taken from Public Health England placed the area in which the practice is located in the third most deprived decile (from a possible range of between 1 and 10). In general, people living in more deprived areas tend to have greater need for health services.

Outside of opening hours, patients are advised to contact NHS 111.

The practice is registered for the following regulated activities: Treatment of Disease, Disorder or Injury, Surgical Procedures, Diagnostic and Screening Procedures, Maternity and Midwifery Services, Family Planning.

Updated 26 July 2018

This practice is rated as Good overall. (Previous inspection September 2014 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Silverdale Medical Practice on 25 May 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw one area of outstanding practice:

• The practice worked with the ‘Bridging the Gap’ social prescribing service. The service took referrals for patients who needed extra help which was not necessarily medical. It varied from advice on benefits to social issues such as loneliness and not knowing which services were available and how they could be accessed. The practice was able to demonstrate how this service had positive outcomes for patients. For example, 28 patients had a reduced Body Mass Index (BMI) and 143 patients had improved their self-reported wellbeing score by at least 10%.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Updated 26 July 2018

Updated 26 July 2018

Updated 26 July 2018

Updated 26 July 2018

Updated 26 July 2018

Updated 26 July 2018