We carried out a review of the data available to us about Care & Carers - Buckinghamshire on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care & Carers - Buckinghamshire, you can give feedback on this service.
Care and Carers - Buckinghamshire is a domiciliary care service providing personal care to 14 people at the time of our inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The service assessed people’s needs and responded to people’s protected equality characteristics in a way that promoted equality and valued diversity. Staff treated people as individuals and demonstrated person centred values in their care.
Technology was used in an innovative way to ensure people were partners in their care planning. People were well supported to maintain existing relationships as well as develop new community links. People told us that the service regularly consulted them and listened to their feedback.
People were cared for by staff who were recruited and trained safely, people told us they felt safe when receiving care in their homes. The service had systems in place to protect people from abuse and staff were knowledgeable about safeguarding principles. Risks to people’s safety and wellbeing were assessed and actions were put in place to manage these risks.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were complimentary about the care they received, they told us that staff were caring and consistent. Staff respected the privacy and dignity of people they supported.
The service was well led. Staff, people and their relatives told us they were confident in the management of the service. There were appropriate quality assurance systems in place to ensure quality and safety of care was maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 September 2018 and this is the first inspection.
Why we inspected
This was a planned inspection in line with our inspection schedule.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.