We carried out a review of the data available to us about Clarity Homecare (Norwich) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Clarity Homecare (Norwich), you can give feedback on this service.
People’s experience of using this service and what we found
The registered manager and staff were very caring and provided people’s care in a very person-centred way. Staff were skilled at helping people to express their views and people were consulted about all aspects of their care and support.
People’s care plans were detailed and provided staff with comprehensive guidance on how to meet people's needs. Staff supported people with ‘make a difference days’. These were additional care calls where staff supported people to do or achieve things they wouldn’t otherwise be able to. For example, a meal with their family, or a specific activity.
Staff were friendly, caring and thoughtful, which reflected the provider’s values of person-centred care. Staff treated people with the utmost respect and had embedded privacy and dignity into their working practice. There was a strong recognition that people were individuals. Staff spoke passionately about providing people with excellent, person-centred care.
People felt safe receiving the service and were protected from avoidable harm by a staff team trained and confident to recognise and report any concerns. People received their medicines at the right times. Staff had the time to ensure people’s needs were met safely, and in a way that suited them. People received care from a small team of staff who were well trained and very well supported. Staff worked well together and with external care professionals to ensure people received the care and support they needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were involved in making decisions about their care and support. Where people needed additional support to make decisions, staff referred people to external advocates.
Systems were in place to deal with any concerns or complaints. The registered manager told us they tried to address any concerns at an early stage, thereby resolving issues before they became complaints.
The provider and registered manager were experienced leaders who were committed to involving people, relatives, staff and other stakeholders in the development of the service. Audits and quality monitoring checks helped drive forward improvements in the service. We received positive feedback about the way the service was managed. Everyone said the registered manager and staff were approachable and accessible.
The service had developed links with the local community and looked for ways to contribute to the local community. The registered manager looked for ways to continuously improve and develop the service. Staff were proud to work for the service and worked in partnership with external professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first inspection of this service since the provider registered with the CQC on 16 August 2018.
Why we inspected
This was a planned inspection based on the date of the provider’s registration with the CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.