The Care Quality Commission
  • Doctor
  • GP practice

Glastonbury Surgery

Overall: Good read more about inspection ratings

The Glastonbury Surgery, Feversham Lane, Glastonbury, Somerset, BA6 9LP (01458) 833666

Provided and run by:
Glastonbury Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Glastonbury Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Glastonbury Surgery, you can give feedback on this service.

6 November 2019

During an inspection looking at part of the service

This practice is rated as Good overall. (Previous inspection 11 May 2016 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a significant change to the quality of care provided since the last inspection.

This inspection focused on the following key questions: Effective and Well-led

Because of the assurance received from our review of information we carried forward the ratings for the following key questions: Safe, Caring and Responsive.

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected

• information from our ongoing monitoring of data about services and

• information from the provider, patients, the public and other organisations.

At this inspection, we found:

  • The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Patients were positive about the quality of service they had experienced.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the practice should make improvements are:

  • Continue to implement ways to improve uptake for reviews of long -term conditions, childhood immunisation and for cancer screening programme.
  • Formalise and embed systems and processes so that these are followed consistently. This is in relation to the monitoring of vaccine fridges and patients on high risk medicines.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

11 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Glastonbury Surgery on 11 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice offered a No Scalpel Vasectomy service (the surgeon makes one tiny puncture with an instrument, no skin sutures required) through the NHS.
  • The practice provided a young person’s confidential drop in clinic, for 13 to 19 year olds, which was held once a week at 4.30pm to fit in with school hours. Young people could obtain support, advice and had access to a contraceptive service.
  • The practice provided an after school asthma appointment system between 5pm and 6pm for children.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice