The Care Quality Commission
  • Doctor
  • GP practice

Dr C Kanneganti & Dr K Gohil Also known as T/A Goldenhill Medical Centre

Overall: Good read more about inspection ratings

High Street, Goldenhill, Stoke On Trent, Staffordshire, ST6 5QJ (01782) 772242

Provided and run by:
Dr C Kanneganti & Dr K Gohil

All Inspections

09 January 2024

During a routine inspection

We carried out an announced comprehensive inspection at Dr C Kanneganti & Dr K Gohil on 9 January 2024. Overall, the practice is rated as good.

Safe - good

Effective good

Caring - good

Responsive - good

Well-led - good

Our previous inspection was on 7 September 2016 when the practice was rated good overall and for all 5 key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr C Kanneganti & Dr K Gohil on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities as the practice was last inspected in 2016 and as such, as aged rating.

The focus of our inspection included:

  • Safe, effective, caring, responsive and well led key lines of enquiry
  • Follow up included the ‘should’ advisory note identified in our previous inspection

How we carried out the inspection/review

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.
  • Staff questionnaires
  • Information provided by stakeholders such as, patient participation group, local Healthwatch, care homes and Staffordshire and Stoke On Trent Integrated Care Service.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Take account of the issues flagged by the practice electronic system when completing medicines reviews.
  • Document discussions with patients regarding asthma patients higher inhaler use.
  • Complete an evaluation of the effectiveness of the measures put in place to mitigate risk of reoccurrence in significant events.
  • Improve uptake for childhood immunisations in 5-year-olds, for measles, mumps and rubella immunisations.
  • Improve cervical screening uptake.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

7 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr C Kanneganti & Dr K Gohil (also known as Goldenhill Medical Centre) on 07 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw an area of outstanding practice:

  • The practice reached out to the local travelling community to provide information on living healthier lifestyles. For example, the practice staff had visited their homes to promote the uptake of flu vaccinations as they were considered to be an at risk group. Open access to the practice was offered for travellers in order to meet their needs.

There were areas of practice where the provider needs to make improvements.

The provider should:

  • Improve the recording of action taken following complaints.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice