Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr NJ Tresidder and Partners, also known as Hassengate Medical Centre on 29 February 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
- Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- Staff and patients were involved and updated about changes at the practice.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted upon.
- There was an active and valued Patient Participation Group.
The areas where the provider should make improvements are:
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Identify a named infection control lead to monitor the systems and processes in place.
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Put in place suitable arrangements to track prescription stationery through the practice.
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Audit patients prescribed Thyroxine medication to ensure that they have had blood tests to check their medicine is being prescribed at the correct and safe dose.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice