We carried out a review of the data available to us about Dr P D Miles on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dr P D Miles, you can give feedback on this service.
We previously carried out an announced comprehensive inspection at Dr P D Miles on 17 August 2016. The overall rating for the practice was good with requires improvement in providing safe services. The full comprehensive report on the 17 August 2016 inspection can be found by selecting the ‘all reports’ link Dr P D Miles on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 5 July 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 17 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good.
Our key findings were as follows:
There were emergency medicines available.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. The practice had implemented a system to ensure the whole staff team were involved in the discussion and learning associated with the significant events.
A log of verbal complaints received by the practice was kept and action taken recorded.
Practice policies and procedures had been reviewed.
The practice’s business continuity plan had been reviewed to include staff contact numbers.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr P D Miles on 17 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There were areas of practice where the provider needs to make improvements.
Importantly, the provider must:
Have medicines available to treat possible complications associated with diabetes and ensure the stock of emergency medicines are within their expiry date.
In addition the provider should:
Consider implementing a recorded system of sharing practice wide learning and governance issues with the whole staff team.
Include staff telephone numbers within the business continuity plan.
Consider keeping a log of verbal complaints so that discussions with patients are recorded and analysed any lessons learnt recorded.
Review the practice’s policies and procedures to reflect current best practice and current legislation.
Chief Inspector of General Practice