The Care Quality Commission
  • Doctor
  • GP practice

Archived: Park View Medical Centre

Overall: Good read more about inspection ratings

Cranfleet Way, Long Eaton, Nottingham, Nottinghamshire, NG10 3RJ (0115) 946 2690

Provided and run by:
Park View Medical Centre

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See old profile

All Inspections

30 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Park View Medical Centre on 8 December 2015. During that inspection we found that an effective audit system was not in place to monitor and improve the quality of care and the services provided, including complete audit cycles.

Overall the practice was rated as good with are services effective requiring improvement in view of the above. 

After the comprehensive inspection, the practice wrote to us to say what action they had taken to meet the legal requirement in relation to the above breach.

We undertook this desk based review on 30 September 2016 to check that the provider had completed the required improvements, and now met the legal requirement. We did not visit the practice as part of this inspection.

This report only covers our findings in relation to the above requirement and areas requiring improvement. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Park View Medical Centre on our website at www.cqc.org.uk.

Our finding across the area we inspected was as follows:

  • The practice had taken appropriate action to meet the legal requirement.
  • Effective systems were in place to monitor and improve the quality of care and the services provided, including a programme of complete audit cycles.

​Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

8 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Park View Medical Centre on 8 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • The practice held a fortnightly clinic with the Citizens Advice Bureau
  • Practice nurses carried out home visits to ensure that those who could or would not leave their homes received a flu vaccination where it was required.
  • Patients told us they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • However, the practice could not demonstrate that they had carried out any full audit cycles.

The areas where the provider must make improvement are:

The practice must monitor the quality of its clinical care in order to ensure continuous improvement. This should include a programme of clinical audit.

The areas where the provider should make improvements are:

  • The practice should have a patient participation group

  • The practice should ensure that they formalise the learning points from complaints in order to improve the service

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice