The Care Quality Commission
  • Doctor
  • GP practice

Dr Dale S Kinnersley & Partner Also known as Old School Surgery

Overall: Good read more about inspection ratings

Old School Surgery, Bolts Hill, Chartham, Canterbury, Kent, CT4 7JY (01227) 738282

Provided and run by:
Dr Dale S Kinnersley & Partner

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Dale S Kinnersley & Partner on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Dale S Kinnersley & Partner, you can give feedback on this service.

2 August 2019

During an annual regulatory review

We reviewed the information available to us about Dr Dale S Kinnersley & Partner on 2 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

2 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Dale S Kinnersley & Partner on 2 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was exceptional continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw areas of outstanding practice:

  • In the most recent national survey 93% of patients who responded said that they saw or spoke to their preferred GP compared to the local and national averages of 65% and 59% respectively.

  • Other surveys and comments made during the inspection consistently rated practice very highly for its caring approach.

  • The practice still provided out of hours services to their patients who lived at a care home and a nursing home within the practice area. Staff at these homes and patients at the end of their lives had telephone numbers that enabled the GPs to be contacted at any time.

  • There was evidence that the practice staff supported patients who were vulnerable, such as the housebound, with practical and social, as well as medical needs.

  • When unplanned admissions were discussed, as they were each month, discussion about the health and welfare of any carers of those patients was a standing agenda item.

We saw one area where the provider should make improvements:

  • The practice should consider recording near misses as reviewing helps to reduce the risk of errors in the future.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice