The Care Quality Commission
  • Doctor
  • GP practice

Welbeck Road Health Centre

Overall: Good read more about inspection ratings

1b Welbeck Road, Bolsover, Chesterfield, Derbyshire, S44 6DF (01246) 825487

Provided and run by:
Welbeck Road Health Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Welbeck Road Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Welbeck Road Health Centre, you can give feedback on this service.

4 November 2019

During a routine inspection

We carried out an announced comprehensive inspection at Welbeck Road Health Centre on 4 November 2019 as part of our inspection programme.

We carried out an inspection of this service due to the length of time since the last inspection. The previous inspection took place in October 2014 and the report can be found on our website at . The practice was previously rated as outstanding overall because the responsive and well-led domains were rated as being outstanding.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

At this inspection, we have rated the practice as good overall. The practice was rated as outstanding for providing responsive services, and good for providing safe, effective, caring and well-led services. The population groups of older people, families children and young people, people whose circumstances make them vulnerable, and people experiencing poor mental health (including those with dementia) were rated as outstanding. The population group of working age people was rated as good, whilst long-term conditions was rated as requires improvement due to having high level of exception reporting for diabetes indicators in their QOF data, as well as low performance in the asthma indicators.

We rated the practice as outstanding for providing responsive services because:

  • Patients’ individual needs and preferences were central to the planning and delivery of tailored services. The services were flexible, provided choice and ensured continuity of care.
  • The involvement of other organisations and the local community was integral to how services were planned and ensured that services met people’s needs. There were innovative approaches to providing integrated person-centred pathways of care that involved other service providers, particularly for people with multiple and complex needs.
  • There was a proactive approach to understanding the needs of different groups of people and to deliver care in a way that met these needs and promoted equality.
  • People could access appointments and services in a way and at a time that suited them. The national GP patient survey demonstrated that the practice had performed higher than local and national averages in relation to the questions related to providing a responsive service. This was reinforced by positive feedback from patients who used this service.

We rated the practice as good for providing safe, effective, caring and well-led services because:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff treated patients with kindness and respect and involved them in decisions about their care.
  • The way the practice was led and managed promoted the delivery of good quality, person-centre care.

The areas where the provider should make improvement:

  • The practice should continue to complete the collation of evidence of their practice team’s immunisation status.
  • The practice should review its system for checking stocks of medicines and ensure that they are always stored in line with guidance.
  • The practice should complete the notes summarisation process pre-2010 for patients with incomplete electronic records.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

07 October 2014

During a routine inspection

We inspected Dr M. R. Spencer & Partners practice (Welbeck Health Centre), Bolsover on 07 October 2014 as part of our new comprehensive inspection programme. For this inspection, we did not visit the branch surgery in Glapwell as the provider had previously been inspected in December 2013.

Our key findings were as follows:

  • Patients using the service were treated with dignity and respect, and they felt involved in decisions about their care and treatment.
  • Patient needs were assessed and care was planned and delivered to ensure their welfare and safety.
  • The practice was responsive in meeting the different population groups’ needs including improvements to phone and appointment access.
  • The provider had effective systems in place for the safe management of medicines, equipment, infection control and dealing with emergencies.
  • The practice worked with other providers to ensure patients were supported to maintain good health outcomes.
  • The practice was well led, and learning and development of staff was promoted

We saw several areas of outstanding practice including:

  • A strong learning culture and commitment to continued quality improvement, including working with the productive general practice programme. This culture was embodied by all of the staff.
  • A drive by the whole practice team to constantly innovate and improve the services it provides for its patients’. This included initiatives to promote patients physical and mental health wellbeing. For example, promoting adult literacy for patients with mental health needs and Bolsover Wellness (working with health trainers, providing onsite gym facilities, chair-based exercise classes and facilitating a falls prevention group).
  • The practice promoted work with young people and schools as part of “You’re welcome initiative”. This included engaging students in competitions, healthy eating and alcohol awareness campaigns.
  • The proactive use of the community matron in end of life care planning, hospital admission prevention work promoted positive outcomes for patients. This included use of personalised care plans to ensure individual patient needs were met in the planning and delivery of their care.
  • A patient singing group was held on a monthly basis since August 2013. This group comprised of patients over 60 years (and their carers) who had a chronic illness such as Alzheimer’s and memory problems. This activity was aimed at improving the mental wellbeing of older patients.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

17 December 2013

During a routine inspection

We spoke with 22 patients of Dr Spencer and Partners Surgery during our inspection. We spoke with 10 of these patients in person during our visit to the practice and a further 12 patients by telephone. We did this to help us to understand the outcomes and experiences of patients who used the practice. Patients generally spoke highly of the practice and told us that they were given appropriate support and information regarding their treatment. One patient told us 'All staff are equally magnificent.'

We found that care and treatment was planned and delivered in a way that was intended to ensure patients safety and welfare. Patients were able to access emergency or urgent appointments with ease, however routine appointments with specific doctors were more difficult to arrange. Senior staff within the practice were proactively working to improve this issue.

The main surgery at Welbeck Road had a dispensary on site. Patients told us that this worked well and, 'There is no problem at all with getting medication.' Staff members received appropriate training and personal development opportunities. Staff we spoke with told us that they felt well supported by the GP Partners and Practice Manager.

The provider had an effective system to regularly assess and monitor the quality of service that patients receive and to identify, assess and manage the risks to the health, safety and welfare of patients and others.