Archived: Burghfield Health Centre

Patients were treated with dignity and respect. On the day of inspection we observed patients being addressed by name. Staff spoke with patients in a caring way. We found that the practice had considered the different cultural and diversity needs of patients. For example, the practice was fully accessible to all and there were translation services available.

All of the patients we spoke with were happy with the care and treatment they received. One patient said "I have been a patient here for 20 years and they always provide a great service". Another person said 'I find the GPs particularly caring and kind'.

Patients were mostly protected from the risk and spread of infection because appropriate guidance had been followed. The practice was clean and hygienic.

Patients were not always protected from the risks of abuse because the provider had not ensured that staff had received all of the appropriate safeguarding training. The patients we spoke with told us that they felt comfortable when attending appointments and had no concerns about their safety.

Staff felt supported in their roles. We found that staff had received training and appraisals. One person told us 'I really feel supported by the team, practice manager and the GPs'.

Patient views were sought and their responses were acted upon. The practice ensured appropriate management and processes were in place to protect the safety and welfare of their patients.