- GP practice
South Oxhey Surgery
Report from 11 January 2024 assessment
Contents
Ratings
Our view of the service
We carried out a targeted assessment of South Oxhey Surgery on 22 January 2024 without a site visit. We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers. This assessment was carried out remotely. We based our judgement of the quality of care at this service on a combination of what we found when we inspected and information from our ongoing monitoring of data about services and information from the provider, patients, the public and other organisations. We found the practice had patient satisfaction in line with local and national averages. The provider responded to patient feedback about telephone answering with the introduction of a new phone system. This had reduced telephone waiting times. Services were tailored to meet the needs of individual people and were delivered in a way to ensure continuity of care. We found that patients individual needs and preferences were central to the delivery of services. The provider had implemented a phlebotomy service due to the long waiting times for appointments at the local hospital. Patients could access care and treatment in a timely way and appointments were accessible in a way that suited a patient’s individual need.
People's experience of this service
The provider had introduced a patient consult triage request link on their website, and patients could call to request a text link to make appointments on their mobile phone. The practice was open Monday to Friday from 8 am to 6.30 pm. Extended access was available on a Monday ,Tuesday and Friday for early morning telephone appointments from 7.30am to 8 am. On Mondays and Wednesdays, the practice was open later until 7 pm. Outside of these hours, patients were advised to call NHS 111.