Archived: Jiggins Lane Medical Centre

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Jiggins Lane Medical Centre on 26 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Effective systems were in place for reporting and recording significant events so that staff could learn from them. The practice also shared learning from incidents both externally with other practices.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• The practice worked closely with other organisations and practices and participated in CCG led schemes to develop services provided. For example, improving the availability of diagnostic and patient monitoring services and in managing referrals to secondary care.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• The practice performance was above CCG and national averages in many areas relating to patient outcomes and patient satisfaction in the services provided.
• Most patients said they found it easy to make an appointment, they were able to see a named GP if they were willing to wait and urgent appointments were available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice was well organised and proactively sought feedback from staff and patients, which it acted on. The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvements are:

• The practice should review exception reporting where it is high to identify the reasons for this and implement any action as appropriate.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice