Archived: Hampton Hill Medical Centre

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hampton Hill Medical Centre

on 17 May 2016, overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.
• The arrangements for managing medicines, including emergency drugs and vaccines, in the practice kept patients safe, except that there were a few gaps in the cold chain audit for storing vaccines in the fridge.

The areas where the provider should make improvement are:

• Review the system to ensure medicine available at the practice is stored appropriately.

• Consider how to respond to the results in relation to patient experience of making and getting appointment as identified in the GP Patient survey (January 2016).

• Consider how to respond to the results in relation to patient experience of making and getting appointment as identified in the GP Patient survey (January 2016).

• Consider how to respond to the results of the Quality and Outcomes Framework (QOF) including, but not limited to, diabetes and mental health.

- Consider GP provisions for gender specific GP requests.

• Review arrangements in place to ensure that patients with caring responsibilities are identified, so their needs are identified and can be met.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice