Archived: Quinton Family Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Quinton Family Practice part of the Lordswood House Group on 20 November 2015. Overall the practice is rated as good. Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored and appropriately reviewed and addressed.
• There were systems in place to manage risks to patients who used the services but these were not well implemented in all areas. For example, evidence of equipment checks.
• Patients’ needs were addressed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients were positive about the care and treatment they received. They said they were treated with dignity and respect and were involved in their care and decisions about their treatment.
• Information about how to complain was available and easy to understand.
• Patients were satisfied that they were able to obtain an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs
• There was a clear leadership structure and staff felt supported by senior staff and partners at the practice. The practice proactively sought feedback from staff and patients, which it acted on.

The areas where the provider should make improvements:

• Ensure risks have been assessed and implement any actions in relation to the safe and secure management of records.
• Maintain accurate records to ensure checks of emergency equipment have been completed.
• Ensure all staff receive feedback from meetings, when they are unable to attend.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice