We carried out a review of the data available to us about Mill Bank on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mill Bank, you can give feedback on this service.
We previously carried out an announced comprehensive inspection at Mill Bank Surgery on 17 May 2016. The overall rating for the practice was as ‘Good’ with requires improvement in providing a well led service. The full comprehensive report on the 17 May 2016 inspection can be found by selecting the ‘all reports’ link for Mill Bank Surgery on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 27 June 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulation identified in our previous inspection on 17 May 2016. This report covers our findings in relation to those requirements.
Overall the practice is rated as Good.
The provider demonstrated that they shared information about serious incidents, with other relevant individuals or bodies without delay.
The practice had developed their significant event reporting process and ensured all incidents were recorded, reported and audited to maximise learning.
Nurse appraisals were carried out by GPs.
Patient paper record storage had been risk assessed and a locked area within the building was in the process of being developed.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Mill Bank Surgery on 17 May 2016. Overall, the practice is rated as Good.
Our key findings across all the areas we inspected were as follows:
There was a system in place for reporting and recording significant events and opportunities for learning.
Risks to patients were assessed and managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. They felt supported and were provided with opportunities for career development.
Results from the national GP patient survey showed patients responded positively to questions about their involvement in planning and making decisions about their care and treatment.
Patients said they were treated with compassion, dignity and respect.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment, with urgent appointments available the same day. A few patients shared concerns about the length of time spent in the waiting area before their consultation.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by the management team. The practice sought feedback from staff and patients, which it acted on.
The areas where the provider should/must make improvement are:
The provider must:
Share information about serious incidents, with other relevant individuals or bodies without delay.
The provider should:
Develop the significant event reporting process and ensure all incidents are recorded, reported and audited to maximise learning.
Chief Inspector of General Practice