Care and Protect UK

Care and Protect UK is a domiciliary care service providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 4 people using the service.

People’s experience of using this service and what we found

Safe recruitment practices had not been followed in relation to a volunteer. There had been no contact with people using the service and no impact on care. We have made a recommendation about this.

There were enough competent and skilled staff to meet people’s needs. Risks were assessed and mitigated, and staff knew people well. Safeguarding procedures were in place and people said they felt safe and confident with the staff. Medicines were managed safely, and staff followed appropriate procedures to prevent and control infections.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The quality of the service was audited regularly and the registered manager maintained oversight, working alongside the staff to make sure the care provided was of a high standard. A positive culture had been established which promoted openness, integrity and team work.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 September 2019).

At our last inspection we recommended the provider reviewed staffing levels to make sure staff have suitable time to carry out their roles effectively. We also recommended the provider reviewed their auditing practises to ensure they were carried out by an independent person. At this inspection improvements had been made.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We completed a focused inspection of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

Recommendations

We have made a recommendation in relation to recruitment procedures and provider oversight.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an 'inspection using remote technology'. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.

Care and Protect UK is a domiciliary care service providing personal care and support to people living in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe and were very happy with the care they received from the registered manager and staff of the service.

There were sufficient numbers of staff employed and people told us staff were always on time for their allocated visits and no visits had been missed.

Staff had received training in safeguarding matters and were confident in their knowledge and actions they would take if any safeguarding matters arose. Medicines were managed safely.

Staff were recruited safely. People’s care plans included individual risk assessments which staff followed to keep people safe.

People’s needs were fully assessed prior to the commencement of their care package. Staff had received appropriate training and had the necessary skills and experience to care for people safely. Staff made sure people had access to healthcare professionals to support their health and well-being. Staff supported people to access their local and surrounding community.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and professionals told us the service was well run and were complimentary of the level of care and support the staff and registered manager provided.

We have made two recommendations regarding the registered manager role in relation to the dual role they currently hold, and the resulting impact of this.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 19 July 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based upon the provider’s registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.