Simple Care 4U Ltd

Updated 15 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one adult social care inspector.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was announced.

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in. Inspection site visit activity started on 26 March 2019 and ended on 2 April 2019. We visited the office location on 26 March 2019 to see the manager and to review care records and policies and procedures. On 2 April 2019 we contacted people, relatives and care staff.

What we did:

Before the inspection:

We reviewed the information we held about the service. This included statutory notifications sent to us by the provider and other information we held about the service. Statutory notifications are information the provider is legally required to send us about significant events that happen within the service. We used this information to plan the inspection.

During the inspection:

We looked at policies and procedures relating to the delivery of care and other documents regarding the administration and management of the service and staff. This included three people’s individual care records and five staff personnel files. We also looked at files for staff training. We spoke with one person who used the service. Not all people who used the service were able to talk with us; therefore, we spoke with three relatives to ask about their experiences of using the service. We also spoke with the registered manager and three care staff.

Updated 15 May 2019

About the service: Simple Care 4U is a domiciliary care agency registered to provide personal care to people who live in their own homes. At the time of the inspection the service was providing personal care to 8 people.

People’s experience of using this service:

People and their relatives were happy with the care and support they received.

Staff were described as caring and people felt they were treated with dignity, privacy and respect.

The service provided a good level of person-centred care. People and their families were fully involved in all aspects of care planning and delivery.

Care plans and risk assessments were comprehensive and relevant to the person.

There was a good work place culture and staff were happy in their role and complimentary around the support of the registered manager.

Staff received a comprehensive programme of training and supervision to ensure they were knowledgeable and confident when delivering care.

The registered manager was experienced and knowledgeable around people’s healthcare, wellbeing and had established relationships with other healthcare professionals.

The registered manager was proactive regarding gathering feedback from people and their relatives around the quality of the service. They were keen to grow the service and passionate about high quality care.

Rating at last inspection: This was the service’s first inspection since they registered with the Care Quality Commission.

Why we inspected: This was a planned inspection in line with our inspection schedule methodology for newly registered services.

Follow up: We will continue to monitor intelligence we receive about the service until we return as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk