The Care Quality Commission
  • Doctor
  • GP practice

Heaton Mersey Medical Practice

Overall: Good read more about inspection ratings

460 Didsbury Road, Heaton Mersey, Stockport, Greater Manchester, SK4 3BT (0161) 426 9400

Provided and run by:
Heaton Mersey Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Heaton Mersey Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Heaton Mersey Medical Practice, you can give feedback on this service.

10 July 2019

During an annual regulatory review

We reviewed the information available to us about Heaton Mersey Medical Practice on 10 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

5 December 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Heaton Mersey Medical Practice on 5 December. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice was clean and had good facilities including disabled access, translation services and a hearing loop. However, there was no car park for patients.
  • There were systems in place to mitigate safety risks including analysing significant events and safeguarding.
  • The practice was aware of and had systems in place to ensure compliance with the requirements of the duty of candour. (The duty of candour is a set of specific legal requirements that providers of services must follow when things go wrong with care and treatment).
  • Patients’ needs were assessed and care was planned and delivered in line with current legislation.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. The practice sought patient views about improvements that could be made to the service; including having a virtual patient participation group (PPG) and acted, where possible, on feedback.
  • Staff worked well together as a team and all felt valued and supported to carry out their roles.

There were elements of outstanding practice:-

  • The practice had developed a new patient questionnaire to take into account the needs of asylum seekers to screen for any communicable diseases, vaccination status and any safeguarding issues.
  • The practice liaised with Age UK to send out questionnaires to patients to identify any additional support required.
  • Staff had access to a freedom to speak up guardian if they had any concerns about the practice.

However. the practice should:

  • Update the Health and Safety poster for staff to include contacts for local health and safety representatives.
  • Monitor the contents of the first aid kit for expiry dates and remove any outdated items.
  • Extend the documentation of audits to show standards and actions taken to demonstrate quality improvement.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice