We spoke with four patients who provided us with very positive feedback about the service and staff at Rutland Lodge Medical Practice. Patients told us that they felt their health needs had been met by a very welcoming and friendly team who were competent to do their jobs.Patient's needs were assessed and care and treatment was planned and delivered in line with their individual wishes. One patient told us, "They are always pleasant. If I want to know anything I ask and they tell me."
All staff had received training in protection of vulnerable adults and children. The training records we viewed confirmed all staff had received safeguarding training. All of the staff we spoke with reported good access to training opportunities.
The provider had carried out monitoring of chronic conditions, how the practice was organised, how patients viewed their experiences and the extra services provided. This monitoring is required as part of Quality Outcomes Framework (QOF). This is an annual award and incentive programme that details the achievement results. The provider told us they were meeting most of the targets and we saw evidence of this.