Wymondham Medical Partnership

Updated 6 February 2018

The Wymondham Medical Centre provides primary medical services for patients living in Wymondham, Norfolk and the surrounding area. The practice has a registered list of approximately 18,500 patients and operates under a General Medical Services (GMS) contract with the local South Norfolk Clinical Commissioning Group.

The practice has ten GP partners (four male and six female), seven salaried GPs (all female), three nurse practitioners of whom one is nurse manager, five practice nurses, five health care assistants and two phelbotomists. Clinical staff are supported by a practice manager, a prescriptions manager, three office managers, four secretaries, eight members of administrative staff and a team of 15 receptionists.

The practice offers training to medical students, nurses in training and had provided work placements for paramedics.

The practice is open from 8am to 6pm on Monday to Friday and extended hours appointments were available from 8am to 11am on Saturdays and 6.30pm to 8pm on Mondays. Patients can book appointments in person, via the phone and online. When the practice was closed patients were directed to the out of hours service provided by Integrated Care 24 via the NHS 111 service.

The most recent data available from Public Health England showed the practice has a smaller number of patients aged nine and below and 20 to 45 compared with the national average. There is a higher than average number of patients aged 65 and above, with the rest of the practice population in line with the England average.

Income deprivation affecting children is 9%, which is below the CCG average of 12% and below the national average of 20%. Income deprivation affecting older people is 10%, which is also below the CCG average of 12% and below the national average of 20%. Life expectancy for patients at the practice is 80 years for males and 84 years for females; these are slightly above the national expectancy of 79 years and 83 years respectively.

Updated 6 February 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection November 2014 – Good)

We carried out an announced comprehensive inspection at Wymondham Medical Partnership on 6 November 2014.The practice was rated as good for providing safe, effective, caring and responsive services and requires improvement for providing well led services. Overall the practice was rated as good. The full comprehensive reports on the 6 November 2014 inspection can be found by selecting the ‘all reports’ link for Wymondham Medical Partnership on our website at www.cqc.org.uk.

Overall the practice is now rated as good, and good for providing well led services.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Wymondham Medical Partnership on 15 January 2018.

At this inspection we found:

• The practice had systems to manage risk so that safety incidents were less likely to happen. When they did happen, the practice learned from them and improved their processes. The practice shared outcomes of significant events with staff and other local GP practices.
• There was a strong emphasis on the safety and well-being of all staff, although we noted that some actions from a health and safety risk assessment needed to be addressed.The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Staff were consistent and proactive in helping patients to live healthier lives.
• The facilities and premises were appropriate for the services delivered.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it. GP Patient Survey data on access to appointments was positive and above the local and national averages in most cases. Although patients found they could not always get through easily to the practice by phone.
• Staff had the skills, knowledge and experience to carry out their roles and there was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice was in line with, or above, average for its satisfaction scores in the national GP patient survey.
• Staff we spoke with told us they were able to raise concerns and were encouraged to do so. They had confidence that these concerns would be addressed.
• The practice had a clear vision and credible strategy to deliver high quality care and promote good outcomes for patients.

The areas where the provider should make improvements are:

• Complete outstanding actions from risk assessments in relation to health and safety.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 6 February 2018

Updated 6 February 2018

Updated 6 February 2018

Updated 6 February 2018

Updated 6 February 2018

Updated 6 February 2018