Birchwood Medical Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 1 quality statement from this key question. We have combined the scores for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. We found staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and proactively worked with other services and stakeholders to achieve this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Overall people were positive about the experience they received. People felt the service was adaptable to their needs and this made people feel they mattered to the provider. Care homes the provider served felt they had a good relationship and were responsive to concerns regarding people’s needs. The provider produced a newsletter which people felt provided them with additional information to better access services they weren’t aware of and gave people empowerment to improve their own health.

Staff had a sound understanding of their population’s needs. They had considered how they need to adapt to provide the same level of care for everyone and they proactively sought ways to ensure the community they served felt supported.

There was a comprehensive system in place to support carers. Ways to additionally support this group were creatively implemented through packages to support young carers and through engaging with external stakeholders to further enhance the service they offered this group. The needs of the population were clearly identified and adjustments were implements to better support people.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.