We carried out a review of the data available to us about Lakeside Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lakeside Medical Practice, you can give feedback on this service.
We carried out an announced comprehensive inspection at Lakeside Medical Practice on 16 January 2019 as part of our inspection programme. We previously carried out an announced comprehensive inspection at Lakeside Medical Practice on 8 September 2015.
Overall the practice was rated as good. It was rated as outstanding for providing caring services. The relevant reports can be downloaded from
We based our judgement of the quality of care at this service on a combination of:
We have rated this practice as outstanding overall.
We found that:
The practice should continue to monitor and take action to improve the immunisation rates for children aged two.
We rated the practice as outstanding for providing caring services because:
We rated the practice as outstanding for providing responsive services because:
We rated the practice as outstanding for providing well-led services because:
We saw several areas of outstanding practice including:
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Lakeside Medical Practice on 8 September 2015. Overall the practice is rated as good.
Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.
Our key findings were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and report incidents. Information about safety was recorded and monitored with actions taken to make improvements when required;
Risk assessments were completed and kept under review;
Patients’ needs were assessed and care and treatment was planned and delivered following best practice and local guidance;
Staff had received training appropriate to their roles and further training needs were identified and planned;
Patients told us they were treated with dignity and respect and they were involved in their care and decisions about treatment;
Patients said staff were caring, efficient, professional, friendly and helpful;
Information about the services provided and how to make a complaint were displayed for patients at the practice, provided in the patient information leaflet and on the practice website;
Patients who spoke with us reported mixed experiences of getting appointments;
The practice provided appointments outside of work and school hours and urgent appointments were provided on the same day;
The practice was equipped to treat patients and meet their needs, although the reception and waiting area were not big enough and did not have enough seating for the number of patients;
There was a clear leadership structure and staff felt supported by their managers;
The practice sought feedback from patients and staff and acted upon it.
We saw some areas of outstanding practice:
The practice address was used for homeless people to receive mail. All staff at the practice provided these patients with clothing, food and drink and to use the phone or charge their mobile phones when they attended.
The practice used a regular interpreter for patients from one local community, to provide continuity, ensuring appointments were translated to the patients’ first language so they were involved in and understood their care and treatment options.
The practice had developed a Patient Liaison Officer role. This person was a regular link between the practice and other health and social care providers for older patients, those with long term conditions and vulnerable patients. This person had weekly contact with vulnerable patients.
The practice had identified patients attending for non-medical advice and support. They approached a local trust to work in partnership with them to arrange for trained volunteers to attend the practice on a daily basis to signpost patients to local services for assistance with housing, finance, benefits, immigration, furniture recycling, food bank, well-being services and coffee mornings. Reception staff were included in the training for this work so they could provide the service when volunteers were not at the practice.
However there were areas where the provider should make improvements.
Importantly, the provider should:
Consider replacing fabric chairs and carpets in waiting room.
Review the responses to the national GP survey and look at ways to improve patient experience of making appointments and getting through to the practice on the telephone.
Continue to improve the number of patients with learning disabilities who have an annual review.
Chief Inspector of General Practice