We carried out a review of the data available to us about Bluebird Care (Cheshire West and Chester) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bluebird Care (Cheshire West and Chester), you can give feedback on this service.
Bluebird Care is a domiciliary care agency. The service provides personal care to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 20 people receiving personal care at the time of the inspection.
People’s experience of using this service and what we found
People were supported by staff in a way which was exceptionally caring, compassionate and dignified. People had nothing but praise and admiration for the staff who supported them, and said they felt truly involved in their care and treated with respect and dignity.
Staff took time to get to know people, understand them, and tailor support to meet their specified needs and outcomes. Staff spoke fondly and respectfully about the people they supported, and people told us staff were motivated, hardworking, and friendly. Relatives were equally as pleased with the level of care from Bluebird Care and discussed how the support had made positive differences to their family member.
The positive culture of the organisation was apparent, not only from the managers in the office, but from the care staff. Staff felt empowered, well led, and valued by the organisation and told us this made a difference to their work. The manager was creative and passionate about the service, and the lives of people using not just Bluebird Care but accessing care services in general.
The manager was a leader and a spokesperson for various networking groups and volunteering projects, and promoted a culture of shared learning, staff development and improvement of service provision which was greatly received and acknowledged by the staff teams.
Medicines were used safely. There were systems in place for reporting accidents and incidents and learning from them. There were processes in place to protect people from the risk of abuse. Risks people faced were identified and control measures were in place to keep people safe. The recruitment of staff was safe, and people were supported by the right amount of suitably skilled staff.
People were supported in line with the principles which underpin the Mental Capacity act 2005. Preferences for eating, drinking and meal preparation were clearly recorded in care plans in line with people’s assessed need. Staff were trained, inducted and supervised to ensure they were skilled and competent in their roles.
People’s life histories and routines were discussed and recorded in care plans, and people told us they were involved and included in their reviews and care plans. Complaints were documented and responded to, and people told us they knew how to complain. There was no one receiving end of life care, however staff were trained and skilled in end of life.
Rating at last inspection
This was the first inspection of the service since it moved addresses in August 2018. The service was rated ‘good’ at the previous registered address.
Why we inspected
This was a planned inspection as the service had yet to be rated since it moved addresses in August 2018.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.