The Orchard Nursing Home

Updated 18 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 11 March 2021 and was unannounced.

Updated 18 March 2021

About the service

The Orchard Nursing home is a purpose-built residential care home providing personal and nursing care to 59 older people at the time of the inspection. The service can support up to 63 people.

People’s experience of using this service and what we found

People were happy with the care and support they received. Staff were friendly and attentive to people’s needs. There were enough staff to meet people’s needs and they were trained and felt supported.

People felt safe and staff were aware of how to promote people’s safety. Regular checks were in place to ensure staff worked in accordance with training and health and safety adhered to.

The environment was pleasant with plenty of communal space for people to enjoy. Items of interest were placed around in the unit which mainly supported people living with dementia. People enjoyed the activities and there were systems in place to help prevent people becoming isolated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in planning their care and they, along with their relatives felt listened to. Complaints were well managed, and feedback was sought through meetings and surveys.

Feedback about the registered manager and management team was positive. There was an open culture in the home and the expectation was people came first. The quality assurance systems checked to ensure the home was running how it should and people received a good service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was requires improvement (published 27 April 2018). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection. At this inspection the service had improved its rating to Good.

Why we inspected

This was a planned inspection based the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.