Healthy Child Service 0-19 Also known as City of York Council

We rated it as good because:

• Staff understood how to protect children and young people from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to children and young people, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided really good care and treatment. Staff worked well together for the benefit of children and young people, advised them and their families on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated children and young people with compassion and kindness, respected their privacy and dignity and took account of their individual needs. They provided emotional support to children and young people, families and carers.
• The service planned care to meet the needs of local people, took account of children and young people’s individual needs, requested feedback and acted on complaints.
• Leaders ran services well using information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt supported, they were focused on the needs of children and young people receiving care and all staff were committed to improving services continually.

However:

• The service did not have enough staff within the school nursing team to provide all activities outlined in the standard operating procedure so that young people could access the service when they needed it but the service had a plan to reduce these vacancies.
• Mandatory training compliance did not meet the providers target however we observed staff to be competent and knowledgeable and the staff we spoke with were positive about the training provided.
• Managers did not measure outcomes for all aspects of the service and not all staff were clear about their roles and accountabilities.