- GP practice
Austen Road Surgery
Report from 2 January 2024 assessment
Contents
Ratings
Our view of the service
Austen Road Surgery is a NHS GP practice located in a residential area of Guildford. We carried out an inspection between 6 and 8 February 2024. The inspection included on site activity, requesting evidence from the practice and remote interviews of staff. We also completed clinical searches on the practice’s patient records system. We found the practice reviewed incidents and complaints and appropriately investigated and recorded actions taken. Medicines management reflected current and relevant best practice and professional guidance. Patient’s medicines were appropriately prescribed in line with the relevant legislation, current national guidance, or best available evidence. Patient’s needs were assessed using a range of assessment tools to ensure their needs were reflected and understood. Patients received care, and treatment that was evidence-based and in line with good practice standards. There were effective approaches to monitor patient’s care and treatment and their outcomes. Patients could access services when they needed to, without physical or digital barriers. Leaders and staff were alert to experiences and outcomes that could disadvantage different groups of people using their services. There were clear governance, management, and accountability arrangements in place.
People's experience of this service
Patients were positive about their care and treatment. We asked the practice to share details of CQC Give Feedback on Care process on their website. We received 24 positive comments from patients via Give Feedback on Care forms. The practice reviewed feedback from the national patient survey and where possible acted on comments or suggestions made. Any complaints were used to improve practice and procedures. There was a newly formed but active Patient Participation Group who told us the practice had been hugely supportive and had listened to feedback.