We carried out a review of the data available to us about Folkestone Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Folkestone Home Care, you can give feedback on this service.
Folkestone Home Care is a domiciliary care service registered to provide personal care for older people, people who live with dementia, people who have learning disabilities or autistic spectrum disorder and people who misuse drugs and alcohol. At the time of our inspection 11 people were receiving personal care.
People’s experience of using this service and what we found
People and their relatives were extremely complimentary about the staff, registered manager and the service they received. One person said, “The staff will help with anything and everything. They are outstanding at their jobs, above and beyond.” A relative said, “I never have to worry, she [registered manager] goes completely above and beyond and I know I can call her any time of the day or night if I am concerned. Outstanding set up all round.”
People received an individualised service with them at the centre. People received care they had chosen and took the lead role in the development of their care plan. Care plans were regularly reviewed and updated to ensure people continued to receive the care they wanted and needed.
Potential risks posed to people had been assessed with action taken to reduce the risk. People’s safety within their home had been recorded, and referrals were made to the appropriate healthcare professionals to promote people’s safety.
Staff knew people well and understood their specific health conditions and how they affected them. People’s likes, dislikes and personal histories were recorded within their care plan. People’s privacy and dignity was protected whilst encouraging people to be as independent as they were able to.
People received care from the same staff team providing people with consistency and continuity of care. Safe recruitment practices were followed to reduce the risk of unsafe staff working with people. Staff received continuous support, supervision and guidance from the registered manager.
Staff enjoyed their role and felt proud to work for the organisation. Staff’s opinions and suggestions were listened to and acted on. Staff had been trained to meet people’s needs including their specialist needs.
Staff worked alongside healthcare professionals to ensure people remained as healthy as possible. People were supported to maintain their nutrition and hydration. Any identified concerns were acted on quickly with appropriate referrals to healthcare professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s, staff’s and relatives’ views and feedback were sought and acted on. There was an ethos of continuous improvement were any concerns were acted on to improve the service. Quality assurance questionnaires were sent out to gather further feedback alongside regular reviews.
The registered manager worked as part of the care team to role model and observe best practice. There were a range of checks and audits in place to promote a high-quality service and continuously improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 20 September 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the timescale for unrated services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.