Royal Arsenal Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 1 quality statement from this key question. We have combined the scores for this area with scores based on the rating from the last inspection in 2018 which was rated good. Following this assessment, this key question continues to be rated as good. Although we found concerns regarding safe care and treatment, overall people were involved in decisions about their care. Staff regularly worked with other services to provide holistic care and took proactive steps to increase patient access to appointments.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff spoken with felt the practice had a holistic approach to patient care, and staff appeared knowledgeable of the services that were provided both within the practice and in the community. We saw evidence that the practice has taken proactive steps in improving their uptake of childhood immunisations and cervical smears, including opening on Saturday mornings to facilitate patient access. The practice utilised a system called “AccuRX Total Triage”, which meant a patient provided information and was triaged before an appointment was booked (if that was deemed necessary). This helped to improve accessibility to appointments at the practice and reduced the burden to reception and administrative staff. During our onsite assessment, we were told there was a hearing loop in situ at reception; however, there was no signage to detail its availability or how to use. Not all reception staff were aware that there was a hearing loop in place or how to use this facility if requested. Following our onsite assessment, we were provided with evidence to show the practice now had hearing loop signage in place at the reception desk area. Some staff reported that there were sometimes delays in booking in patients who required double appointments (for example, patients whose first language was not English or those who required appointments for multiple issues). However, we were advised by the practice that this was in the process of being addressed.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.