Radiant 247 Ltd

Updated 30 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by two inspectors.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes in Nottingham and Nottinghamshire.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

We visited the office location on 25 July 2019. Inspection activity continued in the week beginning 29 July 2019 with telephone calls to people who used the service and their relatives.

What we did before the inspection

We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We sought the opinion of Healthwatch; Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

During the inspection

We spoke with the registered manager and the care coordinator at the office location.

After the inspection

We spoke with three people who used the service and one relative about their experience of the care provided. We spoke with three care staff by telephone following the inspection.

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 30 August 2019

About the service

Radiant 247 is a domiciliary care agency providing personal care and support to 17 people aged 18 and over at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were very complimentary about the registered manager and care staff.

There were enough care staff to effectively meet people's needs. The registered manager took great care when appointing new staff to make sure they were suited to their role.

People told us they were supported by a regular team of care staff. They said they generally received their calls on time.

People were confident care staff had received appropriate training to meet their needs.

When people were supported with medicines this was done safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care staff were trained and supported to understand their roles and responsibilities.

People told us care staff were kind and caring and treated them with respect. Care staff understood the importance of respecting people's diverse needs and promoting independence.

The service worked in partnership with other agencies to make sure people received the right care and support.

Auditing and quality assurance processes were in place to enable the service to identify where improvement was needed.

The registered manager was open and transparent and created a culture which was friendly

and welcoming.

This service was registered with us on 10/10/2018 and this is the first inspection.

Why we inspected

This was a planned inspection as part of our inspection due process.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk