We carried out a review of the data available to us about Angel Care North Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Angel Care North Ltd, you can give feedback on this service.
Angel Care North Ltd is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection 18 people were using the service.
People’s experience of using this service and what we found
The service was exceptionally caring. Everyone had immense praise for the staff and the registered manager. There were significantly high levels of trust and confidence in the staff. People and their relatives told us they benefitted from working with the service. Staff had received high praise for working in compassionate and culturally sensitive ways. People felt very well supported and included in the care provided. Staff delivered high-quality person-centred care and support to people.
People felt safe using the service. Systems and processes were in place to keep people safe. Risk assessments were completed. Pre-employment checks were carried out to make sure staff were suitable to work in the service. Staff were trained in the safe use of medicines. They understood how to safeguard adults and were confident that the registered manager would respond to any concerns. When issues arose, the registered manager responded quickly and was accountable for their actions. They used the issues as learning opportunities.
Staff had received training relevant to people’s care needs. Support was also provided to staff through induction, training and supervision to enable them to be effective in their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives experienced a service which was responsive to their needs. In addition to care plans staff used an electronic system to share up to date information about people’s needs. Staff were able to upload changes and keep the registered manager informed. In turn, professionals were regularly kept up to date. They spoke about the close partnership working they had with the service.
Effective measures were in place to monitor the service. The registered manager used surveys and audits to check on the standards of care provided by the staff. Staff felt well supported to carry out their role and told us they could contact the registered manager at any time for advice. The registered manager used other professionals to seek their views. The service had a culture of continuous learning.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was first registered with us on 10 August 2018. This was the first inspection.
Why we inspected
The service was inspected in line with our scheduled programme of inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.