The Care Quality Commission
  • Doctor
  • GP practice

Bradworthy Surgery

Overall: Good read more about inspection ratings

The New Surgery, The Square, Bradworthy, Holsworthy, Devon, EX22 7SY (01409) 241215

Provided and run by:
Bradworthy Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Bradworthy Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Bradworthy Surgery, you can give feedback on this service.

7 November 2019

During an inspection looking at part of the service

We carried out an announced focussed inspection at Bradworthy Surgery on 7 November 2019 as part of our inspection programme.

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at whether the practice provided effective and well led services.

The practice was previously inspected in December 2015 and in the report published in March 2016 we reported the practice to be good overall, outstanding in providing responsive services and good in providing safe, effective, caring and well-led services. We found no areas for concern.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good for providing effective and well led services because:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm
  • People had good outcomes because they received effective care and treatment that met their needs.
  • Information about people’s care and treatment was routinely collected, monitored and acted upon.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • Clinical and internal audit processes functioned well and had a positive impact in relation to quality governance.

We rated all population groups as good.

The areas where the provider should make improvements are:

  • Continue with plans to repeat clinical audits and complete cycles of clinical audit to help ensure action taken has been effective.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

10 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Bradworthy Surgery on 10 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant clinical events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Information about services and how to complain was available and easy to understand.
  • There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw areas of outstanding practice:

  • Appointments were tailored to meet the needs of individual people and were delivered in a way to ensure flexibility, choice and continuity of care. For example, during the lunch hour when the practice was normally closed for consultations or after surgery hours by individual arrangement.

  • Feedback from patients about their care was consistently and strongly positive. This was strongly echoed in patient survey results, such as in the way nursing staff involved patients in decisions about their care.

  • Data from the Quality and Outcomes Framework (QOF) showed patient outcomes above the national average, for example the most recent results showed the practice had reached 100% of the total number of points available. For example, performance for diabetes related indicators were significantly better than the national average. Nursing staff were able to give examples of personalised and tailored health advice given to patients who attended clinics for diabetes management to promote healthy lifestyles.

The areas where the provider should make improvement are:

  • Develop and implement a system to check that patients have collected their prescribed medicines from designated local pick-up points.

  • Develop a system to record dispensing error “near misses,” so learning from these is identified and shared.

  • Ensure all staff are aware of the practice protocol in the event that the panic alert is activated.

  • Consider the installation of privacy curtains in the nurse’s consultation room.

  • Maintain records of informal and unstructured staff meetings.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice