14 February 2014
During a routine inspection
The provider had policies and procedures in place to uphold people's dignity and to recognise their diversity and human rights. A 'Patients Charter' set standards for the provision of services. The practice booklet gave information about opening times, staff members, making and cancelling appointments and the services provided to patients.
Patient records included notes of discussions that had taken place with patients about proposed treatments. They also indicated when consent had been obtained from patients. This showed us that the practice enabled people to participate in decisions about their care.
People told us that they would recommend the practice to others. They said that they were usually seen quickly when necessary. One patient told us 'I've never had to wait for an appointment.'
The practice held emergency medications, oxygen and an automated external defibrillator (AED) in a secure but readily accessible location. Staff had received basic life support training and training in safeguarding people from abuse. This showed us that the practice had taken steps to keep people safe.
Records were stored safely and securely. There were systems in place to ensure that records were confidential and could be accessed only by authorised staff.